For immediate help, please check
our FAQ. We may have already answered your question in the
To report an urgent
matters or for questions difficult to ask, please feel free
to contact us toll free: 1-800-495-8598 and 1-800-861-0530.
If you are in mainland China, please call 400-708-7048 or
400-708-7040. If you are outside of the USA and China, you
can use our International Toll Free Customer Service Number.
Simple dial 001-617-819-3231 (1-617-819-3231 if you are
in USA), wait for two rings, and then hang up your phone.
(Since you are not connected, you will not be charged for
the initial call.) Our Customer Service Representatives
will call your phone within a minute during business hours.
Only at 1stPhoneCard.com you could receive customer service
via toll free customer service numbers. The toll free phone
support is available from 8am to 11:59pm Pacific Standard
Time (PST) Monday thru Friday; from 2pm to 11:59pm PST Saturday
and Sunday. Filling out the webform above will be the fastest
way to get some help to you because our online customer
service personals may also be available afterhours.
at 1stPhoneCard.com, are dedicated in providing you with the
best customer service possible. Please do not hesitate to
contact us if you are having any problems. We are more than
happy to help you resolve any problems including contacting
our service carriers on your behalf.
A PHONE CARD
expedite the processing of an exchange request, please
e-mail firstname.lastname@example.org with the following information:
written promise not to use the old pin number anymore
of the new phone card you wish to exchange for
written statement to charge the difference, if any, to
your credit card
why you want to exchange your phone card
you would like to use a new e-mail address, please send
us an e-mail from your EXISTING e-mail address to email@example.com
with the following information:
e-mail address (please double check to make sure there
are no errors)
Customer Satisfaction Team