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HOME>FAQ
FAQ
1。How to purchase a phone card?

    You can purchase a phone card on line at www.chinamallonline.com, we accept Credit cards, Paypal, Alipay, Check and Money Orders. You can also purchase from our Taobao Store if you only have alipay.

2. Is that safe to purchase a phone card here on this website?

    We put your privacy, security, and your satisfaction as our top priorities. Our dedication to customer satisfaction demands that we take every safeguard possible to protect your information. For example, we do not store credit card numbers on our web site in order to prevent fraudulent use or credit card theft. Therefore, we ask our customers to submit the credit card number for every purchase through our secured web server with highest encryption available for the industry!

3.How can I make international phone call?

Call from USA:Dial toll free access number or local access number;
                    Enter your pin number
Dial 1 + area code + phone number to call USA and Canada
Dial 011 + Country Code + Area Code + Phone Number to other countries ;

4.Can I use a phone card to call from my Cell Phone?

    You can call from Land-line, Mobile, Dorm or Payphone by using our phone cards.

5.What should I do if I did not receive email after I registered online?

    After you submitted the order, The Pin Delivery email will be sent to your registered email account. (For first time customer, you will receive an email includes verification code, then you will receive a Pending Verification Phone call which asks you the verification code you received in your email ) If you did not receive this email, please check the spelling of your email is correct. And then please check your junk mail or spam folder. You can always go to our website and login to “My Account” to check your pin number online. If you have any questions, please feel free to contact our customer service center at 1-888-304-8029 7 days a week.

6.How can I know the balance on my phone card?

    Every time when you make a phone call, the system will tell you how many minutes you have left on your card after you enter the destination number.

7. What should I do if I changed my email address?

    Email address is our only customer account identification, We can not change email address for any customer’ existing account. If you no longer use your registered email address, you can use new email address to register a new account at our website.



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